Delete your data

What we keep

Only the licence record on our server (a one-way code of the Play account, plan facts, seat, dates; no email or name) and emails you sent us. Everything else (names, calls, messages) is on the venue's devices and the venue deletes it itself (below).

How to ask us to delete the licence record

• On the station: Settings, "Delete my data", "Email the request". The email is prepared for you with the station's id.
• Without the app: email support@passbell.app with the subject "PassBell data deletion" and, if you have it, the id the station shows in its settings.
• We delete it within 30 days and reply. If you do not ask, it is deleted automatically 400 days after its last change.

What may remain

• If a subscription is active, cancel it in Google Play first; otherwise the station creates the record again at its next licence check.
• Google keeps purchase records under its own policy.
• We keep aggregated sales reports as tax law requires; they hold no personal data from us.

Data on the station and the phones

• One person: on the station, "Remove person". The pairing is deleted; old history ages out with retention.
• Messages: in the station settings, "Clear all". Otherwise they delete themselves after 7 days, on the station and on the phones.
• Everything on one device: uninstall the app.
• Google Drive backup: Google Drive, Settings, Manage apps, PassBell, "Delete hidden app data".

If you work at a venue

Your employer manages shift data. Ask them to remove you from the station. If you need help, write to support@passbell.app.